Our travel and tourism manuals provide travel agents and related professionals with a wealth of knowledge. Benefit from our global view and the strategic role we play in the aviation industry. Gather insights into the latest travel document requirements, preferences and behaviors of air travelers around the world, airline ticketing information and much more. Our manuals are continuously updated to reflect the changing needs of the travel and tourism industry.

Download the "Global Passenger Survey Highlights"

 

Discover key findings on preferences and expectations of travelers. Learn more about  their top priorities when traveling, thoughts on data sharing, payment preferences, use of biometrics and much more.

 

Manuals & Guidelines

Travel Information Manual (TIM)
Travel Information Manual (TIM)
The TIM manual supplies reliable and comprehensive up-to-date travel document (passport, visa and health) requirements for international air passengers and is updated monthly.
Global Passenger Survey (GPS)
Global Passenger Survey (GPS)
The GPS provides insights into the preferences and behaviors of air travelers. The PDF report outlines results on a global level, while the data viewer includes a detailed overview of passenger preferences.
Ticketing Handbook (THB)
Ticketing Handbook (THB)
The THB is the official guide to worldwide airline passenger ticketing. Prepared by an international group of ticketing experts, it explains the what's, why's, and how's of airline ticketing.
Passenger Agency Conference Resolutions Manual (PACRM)
Passenger Agency Conference Resolutions Manual (PACRM)
The PACRM contains all effective resolutions of the IATA Passenger Agency Conference, as well as resolutions for which government approval is still outstanding.
Travel Agent's Handbook (TAH)
Travel Agent's Handbook (TAH)
As a binding document for all IATA Accredited Agents, the TAH provides agents and interested applicants with useful information, such as the main requirements for IATA Accreditation and Appointment and much more.

 

IATA manuals are the sole trusted source of information for the aviation industry - Compagnie Africaine d'Aviation

 

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