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IATA's Reservations Handbook (RH) is designed to provide a central source of reservations procedures and practices, according to your needs. The latest edition includes updates to chapters such as Group Bookings and Chargeable Ancillary Services.
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Essential tool for reservations handling
The Reservation Handbook is a reference and training manual illustrated with real-life, easy-to-follow examples to better understand reservations rules and procedures. It contains all internationally agreed upon reservations, rules and interline reservations message procedures and addresses every possible reservations scenario.
All of the products and services that can compose a customer's entire journey are today being distributed through a number of marketing channels, utilizing professional agents and personal data services. This manual also explores the relationship and technology that exists amongst airlines, customers, marketing media and service provides.
This manual complements the Reservations Interline Message Procedures - Passenger (AIRIMP), providing a broader understanding, usage and acceptance of standard reservations procedures. It also enables airlines and other travel industry organizations to conduct their everyday business in the most efficient and economical manner with a more effective response to customers.
Stay up-to-date
Significant Changes and Amendments to the 35th edition (2024-2025) of the IATA Reservation Handbook (RH) include:
- Introduction of Chapter 29 - New Chapter on Electric Bikes and Sports Equipment
- Introduction of Chapter 30 - New Chapter on Passenger over 100 years old