Standardized performance-based procedures for ground handling operations is necessary for safe & efficient ground operations. Standard procedures would also increase efficiency for ground handling personnel which improves turnaround time.

IATA advocates for standardization to enhance the level of training across industries and reduce training time and costs which means safer, more efficient, and more cost-effective ground operation practices. 

Download the 2025 Ground Operations Strategic Priorities Report

Ground Operations need strengthened safety protocols and standardized practices to reliably meet and exceed customer expectations in 2025. Find out more about the key focus areas in ground operations by downloading our Strategic Priorities Report.

      

      

Manuals & Guidelines

Airport Handling Manual (AHM)
Airport Handling Manual (AHM)
The AHM contains all the industry-approved policies and standards to support safe and efficient ground operations above and below the wing.
IATA Ground Operations Manual (IGOM)
IATA Ground Operations Manual (IGOM)
The IGOM standardizes ground handling processes and procedures to reduce the complexity between working with multiple airlines, airports and ground service providers.
Baggage Reference Manual (BRM)
Baggage Reference Manual (BRM)
The BRM contains best practices in baggage operations and policy. By applying these guidelines, you can reduce the number of mishandled bags and related costs.
Travel Information Manual (TIM)
Travel Information Manual (TIM)
The TIM manual supplies reliable and comprehensive up-to-date travel document (passport, visa and health) requirements for international air passengers and is updated monthly.

How are users benefiting?

 

 

91% GSPs

Improved their ground handling operations

 

 

 

84% of Airlines

Improved their ground handling operations

 

86% of GSPs

Were able to reduce the risk of aircraft damage

 

 

 

86% of Airlines

Reduced the amount of errors

 

 

Useful resources
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